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0 ans d'experience

Competences

Customer Service Customer Experience Complaint Resolution Issue Handling Time Management Multitasking Team Collaboration Problem Solving MS Office Email Systems Calm under pressure Call handling Tracking systems Real‑time record keeping Multi‑line phone systems Two‑way radios Emergency alert systems Fast typing

Experience

Dispatcher

Maguna Go Down Wholesalers

2025-01 -

Managed incoming emergency and service calls, extracting critical details such as location, urgency and nature of the issue. Operated multi‑line phone systems, two‑way radios and emergency alert platforms to dispatch field personnel promptly. Coordinated with field crews, supervisors and external agencies to resolve incidents quickly and accurately. Maintained real‑time records of all dispatches using MS Office tools, ensuring organized and traceable incident logs. Demonstrated calm under pressure while handling high call volumes and delivering excellent customer experience.

Langues

English

fluent

Kiswahili

fluent

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