Customer Success Manager – US Business Hours

About the role

Amplify is seeking a Customer Success Manager to own the merchant relationship from onboarding through long‑term growth. You will guide new Shopify merchants through launch, drive adoption, increase average order value, and ensure ongoing retention while working fully remotely.

Key responsibilities

• Lead onboarding calls and manage the end‑to‑end setup to get customers live.
• Conduct proactive check‑ins to drive adoption, AOV lift, and retention.
• Identify and present opportunities to expand bundle and upsell strategies.
• Configure Amplify in Shopify stores and troubleshoot common issues.
• Implement and customize Amplify using HTML and CSS when needed.
• Explain product functionality clearly to non‑technical merchants.
• Act as the voice of the customer to Product and Engineering, flagging bugs and recurring needs.
• Document configurations, edge cases, and success playbooks.

Required profile

• Excellent written and spoken English; comfortable leading Zoom calls.
• 2+ years in customer success, account management, or a similar customer‑facing role.
• Proactive, self‑directed, with a track record of driving retention or account growth.
• Strong attention to detail and ability to work in live customer environments.
• Reliable internet connection and a quiet remote work environment aligned with U.S. business hours.

Required skills

• HTML
• CSS
• Shopify
• Liquid
• E‑commerce storefronts

What we offer

• Competitive compensation with performance‑based bonuses.
• Fully remote work with a collaborative, supportive team.
• Ownership over onboarding and go‑live success.
• Hands‑on experience with Shopify and a fast‑growing SaaS product.
• Clear processes, training, and growth paths toward senior onboarding or solutions roles.