Distribution Supervisor

About the role

The Distribution Supervisor will lead the delivery process to ensure consistent service levels, drive profitability, and uphold quality standards across our supply chain. You will work closely with trade partners, drivers, and internal teams to optimise delivery modes and resolve operational issues.

Key responsibilities

• Coach trade partners on MBFU, refusals and OODD to improve delivery productivity.
• Verify master data accuracy and conduct in‑trade driver verification.
• Maintain a minimum of four market visits per week and enforce SOPs and OWDs.
• Lead quality management, track customer complaints, and implement action plans.
• Manage capacity occupation, establish SLA with 2DCP, and develop refusal handling processes.
• Coordinate return policies and ensure they are up‑to‑date.
• Collaborate with CXC to monitor performance and foster cross‑functional learning.

Required profile

• 3‑year tertiary degree or diploma in Supply Chain, Logistics or related field.
• At least 2 years of customer‑service experience in FMCG.
• Valid Code 08 driver’s licence.
• Strong reliability, interpersonal skills and ability to work under pressure.
• Excellent communication, self‑management and planning abilities.

Required skills

• Proficiency in Microsoft Office.
• Experience with SAP (preferred).

What we offer

• Opportunity to work for a global leader in beverage production.
• Career development within a dynamic, purpose‑driven culture.
• Access to resources and mentorship to unleash your full potential.