French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while upholding our brand’s reputation for quality support.

Key responsibilities

• Provide prompt, courteous service in both French and English, handling inquiries, issues, and transactions.
• Troubleshoot problems, identify root causes, and deliver effective solutions.
• Document all interactions accurately in our support system.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with full‑time hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.