Haitian Creole Voice Customer Service Representative – Remote

About the role

We are looking for professional Haitian Creole‑speaking Voice Customer Service Representatives to deliver high‑quality support to our customers via phone. This remote position requires excellent communication, a customer‑first mindset, and the ability to handle inquiries efficiently.

Key responsibilities

• Handle inbound and outbound customer calls in Haitian Creole.
• Assist customers with inquiries, concerns, and service‑related issues.
• Provide accurate information about products, services, and company policies.
• Maintain a professional and courteous demeanor during all interactions.
• Document customer interactions and update records accurately.
• Escalate complex issues to the appropriate team when necessary.
• Meet performance metrics, quality standards, and service goals.

Required profile

• Native or fluent Haitian Creole speaker.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem‑solving abilities.
• Ability to multitask and manage customer interactions efficiently.
• Reliable internet connection and a quiet work environment.
• Basic computer proficiency and ability to learn new systems.
• Ability to work independently and follow established procedures.

Required skills

• CRM systems
• Customer support tools