HR Operations & Employee Services Executive

About the role

Digicel, a digital connectivity and communications provider operating across 25 markets in the Caribbean, Central and South America, is hiring an HR Operations & Employee Services Executive in Port-au-Prince, Haiti. Reporting to the HR Operations Lead, the role ensures accurate, efficient and timely delivery of HR administrative services, with high standards of employee service, data integrity and compliance. The position suits a highly organized, detail-oriented and proactive professional who can manage several priorities independently.

Key responsibilities

• Manage daily HR administrative activities with accuracy, completeness and timeliness.
• Prepare and maintain employment contracts, amendments, certificates, letters and employee documentation.
• Maintain accurate employee records in HR systems and ensure data integrity.
• Coordinate benefits administration, including insurance enrollment, employee updates and follow-up with service providers.
• Monitor employee leave and vacation records and track them accurately.
• Act as a point of contact for employee inquiries on HR administration, benefits, documentation and leave, resolving issues promptly or escalating where needed.
• Prepare, process and maintain administrative documentation and HR system updates for employee movements and separations, in coordination with HR stakeholders.
• Build and maintain Excel trackers, reconcile data and prepare periodic administrative reports.
• Identify and resolve discrepancies, keep proper documentation and support audit requirements.
• Proactively monitor outstanding actions and help improve administrative processes.

Required profile

• Bachelor's degree in human resources, Business Administration or a related field.
• At least 3 years of experience in HR administration or employee services.
• Good knowledge of HR administrative processes and Haitian labor regulations.
• Experience managing large datasets, keeping accurate records and preparing reports.
• Good command of French and English.

Required skills

• Strong proficiency in Microsoft Excel.
• Experience with SAP SuccessFactors or a similar HR information system.
• Attention to detail, organization, prioritization, confidentiality and ability to work independently.