International Customer Support Agent (Bilingual French/English)

About the role

TalentPop App is looking for a bilingual International Customer Support Agent to join its global support team. This fully remote position allows you to work from any location while assisting customers in both French and English.

Key responsibilities

• Provide omnichannel support (email, chat, phone) in French and English.
• Diagnose and resolve user queries related to accounts, orders, and products.
• Maintain high customer satisfaction by adhering to TalentPop App’s quality standards.
• Update databases and the CRM system after each interaction.

Required profile

• Fluent French (C1/C2) and English.
• Minimum 1 year experience in customer service, preferably in e‑commerce or a contact‑center environment.
• Strong attention to detail, ability to manage stress, and self‑discipline for remote work.
• Suitable home office setup: PC/Laptop (i5 or higher, 8 GB RAM), high‑speed broadband (≥25 Mbps), and a quiet workspace.

Required skills

• CRM usage

What we offer

• Permanent remote contract with stable employment.
• Career development opportunities and continuous training.
• Attractive performance‑based bonus scheme.
• Paid leave and partial health‑care cost coverage, subject to local eligibility.