Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. You will assist customers from French‑speaking regions via phone and live chat, turning challenges into positive experiences.

Key responsibilities

• Provide timely, friendly assistance in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first mindset.
• Document all interactions accurately.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand professionally and with cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and verbal.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture focused on growth and accountability.