Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, turning inquiries into positive experiences while working from the comfort of your home.

Key responsibilities

• Respond to customer questions in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, order‑related, or account issues.
• Maintain accurate records of each interaction in our support platform.
• Share customer feedback to help improve products and internal processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.