French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while upholding our high standards of service.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback on tools and processes to drive continuous improvement.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and verbal.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home setup.