Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will work from home, handling voice calls and live‑chat interactions, turning customer issues into positive experiences.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Reliable internet connection (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Familiarity with Shopify and e‑commerce CRM tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Team culture that values growth, accountability, and connection.