Account Executive - SME

About the role

Digicel, a digital connectivity and communications provider serving nine million customers across the Caribbean, Central and South America, is hiring an Account Executive for its Business Solutions department in Port-au-Prince. The role reports to the Corporate Sales Manager and manages a portfolio of assigned customers, develops new business from existing clients and builds ongoing relationships with strategic clients while meeting or exceeding sales, profit and customer experience targets.

Key responsibilities

• Lead the client's account planning cycle so that client needs and expectations are met.
• Achieve or exceed targets assigned by the business.
• Maintain an effective relationship with the client's executive team, leading meetings, presentations and proposals.
• Identify opportunities and propose solutions, and qualify, negotiate and close deals.
• Be accountable for customer satisfaction, market share, profit and revenue within the assigned quota.
• Assist in negotiating customer contracts and help ensure compliance by all parties.
• Take part in planning programs and strategies with sales and cross-functional teams.
• Develop, assess and present client proposals using quality principles.
• Manage complex account problems and communicate account plans, forecasts, satisfaction issues and competitive analysis to Digicel Business management.
• Use Salesforce for accurate sales forecasting based on the client's business cycle and decision-makers' views.

Required profile

• Bachelor's degree in Business Administration, Marketing, Sales, Management or a related field.
• 3 to 5 years of experience in sales, account management, business development or customer relationship management, preferably in telecommunications or ICT.
• Proven ability to build client relationships, spot opportunities and hit sales targets.
• Experience preparing commercial proposals, negotiating contracts and managing client accounts is an asset.

Required skills

• Excellent verbal and written communication and interpersonal skills.
• Leadership and teamwork, handling multiple priorities under pressure.
• Salesforce and Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Interpreting trends from data sets.