Chief of Service Delivery (D-1) - UNSOH, Port-au-Prince

About the role

The Chief of Service Delivery (D-1) is based in the United Nations Support Office in Haiti (UNSOH) in Port-au-Prince. UNSOH supports the Gang Suppression Force, BINUH, the Haitian National Police and the Haitian Armed Forces in joint operations, and delivers technical assistance to the OAS. The Chief exercises managerial and supervisory control over logistics, technical and operational support services and acts as the principal liaison between the Mission, the Regional Service Centre and UN Headquarters.

Key responsibilities

• Manage and coordinate support services between UN Headquarters, Mission components and other entities, and implement UNHQ policy and mission procedures
• Develop and monitor KPIs to improve service delivery
• Plan and coordinate logistics support for civilian, military and police deployments, taking gender-specific needs into account
• Act as work force planner, hiring manager and first reporting officer for the Service Delivery pillar, and advise senior management on staffing levels
• Manage UN-owned assets and high-value contractual services, and coordinate the Service Delivery budget
• Respond to BOA and OIOS audit observations and deputise for the Director of Mission Support as required

Required profile

• Advanced university degree (Master's or equivalent) in business administration, engineering, logistics, medicine, aviation or a related field, or a first-level degree plus two years of qualifying work experience
• At least 15 years of progressively responsible experience in administration, logistics or service delivery, including at least 5 years of management experience in an international environment
• Experience in conflict or post-conflict environments with scarce resources and in planning field operations is desirable
• English at UN Level II reading, writing, listening and speaking; French is the other working language of the Secretariat
• Roster-only recruitment: only applicants on pre-approved rosters with similar functions at the same level are eligible