French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, timely support in both French and English across voice calls and live‑chat channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately to ensure continuity of service.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates, aligning on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Self‑motivated, detail‑oriented, and able to work independently.
• Reliable high‑speed internet (≥25 Mbps) and a quiet workspace for calls.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible scheduling.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.