Leasing & Resident Support Specialist (Bilingual English & Creole)

About the role

The Leasing & Resident Support Specialist is the first point of contact for prospective and current residents, delivering fast, clear, and courteous service. You will match prospects with suitable apartments, follow up to guide decisions, and assist existing residents by routing their inquiries to the right internal teams.

Key responsibilities

• Respond instantly to inbound inquiries via phone, email, text, or listing platforms.
• Listen to prospect needs and present tailored apartment options from the portfolio.
• Maintain a structured follow‑up sequence to keep prospects engaged and move them toward applications or tours.
• Log all lead information accurately in a tracking system.
• Answer resident calls and messages, make them feel heard, and identify the nature of each request.
• Route resident issues (maintenance, billing, lease renewal, etc.) to the appropriate department promptly.
• Document each interaction clearly in the internal system.

Required profile

• 100% bilingual fluency in English and Haitian Creole.
• Excellent verbal communication with flawless grammar and spelling.
• Ability to switch quickly between lead handling and resident support without sacrificing quality.
• Persistent yet courteous follow‑up mindset.

Required skills

• Proficiency with Google Workspace (Google Voice, Drive, Docs, Sheets, Gmail).
• Experience or willingness to learn phone routing systems and messaging platforms.
• Familiarity with property‑management or CRM databases.