Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to join our growing team. In this role you will assist customers from French‑speaking regions through phone and live‑chat, delivering friendly, solution‑focused service in both French and English.

Key responsibilities

• Provide timely support via calls and chat in French and English.
• Troubleshoot order, product and technical issues with a calm, solutions‑first approach.
• Document every interaction accurately in our CRM system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team culture focused on growth and accountability.