Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers via voice calls and live chat. You will use your fluency in French and English to turn customer inquiries into positive experiences while working from a dedicated home office.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Document all interactions accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and verbal.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and connection.