Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, helpful experience in both languages.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, order, or account issues.
• Maintain accurate records of each interaction in our support system.
• Share customer feedback and insights to improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of e‑commerce platforms and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews and performance bonuses.
• Paid time off for rest and recharge.
• Monthly health stipend.
• A collaborative team that values growth and respect.