Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. In this position you will interact with customers via chat, email and phone, turning inquiries into positive experiences while representing our brand.

Key responsibilities

• Respond to customer inquiries in French and English through chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of each interaction.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with strong written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.
• Access to a laptop/desktop (i5 or better), high‑speed internet (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar customer‑service platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑oriented team culture.