Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, order, or account issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Strong communication skills and the ability to stay calm under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify, or similar customer‑service platforms.
• Basic knowledge of e‑commerce and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• A collaborative team culture that values growth and respect.