Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring fast, clear, and friendly resolutions.

Key responsibilities

• Provide timely support in French and English through chat and email.
• Answer customer inquiries, process orders, and address general concerns.
• Troubleshoot issues and deliver accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to handle multiple conversations.
• Organized, reliable, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment.
• Competitive salary with performance‑based raises.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.