French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, delivering friendly, accurate assistance in both languages.

Key responsibilities

• Provide timely support in French and English through phone and chat channels.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log every interaction accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent remote position – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key metrics.
• A culture that values growth, accountability, and human connection.