French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, timely support in both French and English across voice calls and live chat.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately in our support system.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote employment with full‑time flexibility.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.