French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. In this position you will be the trusted voice for French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting brand loyalty.

Key responsibilities

• Provide friendly, accurate support in both French and English across voice calls and live‑chat channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in the support system to maintain a clear service history.
• Gather and share customer feedback to drive product and process improvements.
• Collaborate with remote teammates, aligning on priorities and performance goals.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Strong problem‑solving attitude, patience, and attention to detail.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture focused on fairness, open communication, and professional growth.