French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the trusted voice for our French‑speaking customers, delivering assistance through phone calls and live chat while helping to build lasting relationships.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and deliver effective solutions.
• Document every interaction accurately to ensure seamless follow‑up.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent remote position with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Supportive culture that values fairness, open communication and professional growth.