Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual customer support representative to assist our global shoppers. The role involves handling voice calls and live‑chat inquiries, turning challenges into positive experiences while representing our brand with professionalism.

Key responsibilities

• Provide timely, friendly assistance in French and English via phone and chat.
• Troubleshoot order, product and technical issues with a solutions‑first mindset.
• Document each interaction accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure with a strong focus on solutions.
• Familiarity with e‑commerce environments and CRM tools is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key metrics.
• Supportive team culture focused on growth and accountability.