Work-from-Home French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will interact with customers in French and English, helping them resolve technical or order‑related issues while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in both French and English.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in the CRM system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or other e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team culture that values growth and respect.