Account Manager – Client Services & Project Delivery

About the role

The Account Manager is the primary point of contact for CTG’s clients, overseeing the full lifecycle of assigned projects. This role ensures that recruitment, onboarding, payroll, consultant contracts, and reporting are delivered efficiently, on time, and in line with contractual and financial obligations.

Key responsibilities

• Lead initial client engagements, clearly presenting CTG’s services and project scope as defined in contracts.
• Align project scope with client expectations and CTG’s delivery capabilities, managing adjustments proactively.
• Maintain strong client relationships, address concerns promptly, and ensure overall satisfaction.
• Own issue resolution related to service delivery, consultant performance, or client queries.
• Monitor project financial performance, managing costs, revenue, and resource allocation to sustain profitability.
• Produce and deliver accurate monthly reports covering headcount, payroll, DSA amounts, consultant activities, and financial status.
• Support recruitment, onboarding, payroll, and contract issuance for consultants, ensuring compliance with CTG policies and local labor laws.
• Provide regular operational and financial updates to internal stakeholders and implement preventive measures against resource mismanagement.

Required profile

Required skills