Human-AI Interaction & UX Specialist (Intermediate)

About the role

As a Human-AI Interaction & UX Specialist at TELUS Digital, you will shape how AI systems converse with users, turning them from simple tools into trusted partners. You will work remotely with a global community of AI experts, applying your expertise in conversational design, trust calibration, and inclusive language.

Key responsibilities

• Conversational UX Auditing: evaluate multi‑turn interactions to ensure state retention, low cognitive load, and clear answers.
• Trust & Calibration Analysis: detect over‑confidence or excessive caution in AI responses and adjust trust calibration.
• Persona & Tone Synthesis: create and test distinct AI personas (e.g., empathetic counselor, objective analyst) for tone consistency across sectors.
• Accessibility & Inclusivity Design: assess AI handling of diverse speech patterns, dialects, and accessibility needs.

Required profile

• Bachelor’s degree in Human‑Computer Interaction, Cognitive Psychology, UX Research, or Behavioral Economics.
• Native‑level proficiency (C2+) in your primary language.
• Minimum B1 English proficiency for global collaboration.
• Successful completion of a subject‑specific qualification exam and ID verification.

Required skills

What we offer

• Join a 1M+ global AI community of contributors and experts.
• Influence AI products used by millions daily.
• Hands‑on experience with cutting‑edge AI research, evaluation, and fine‑tuning.
• Flexible schedule and remote work.
• Equal opportunity environment.